Frequently Asked Questions
Got questions? You’re in the right place. Below you’ll find answers to common queries about our crane servicing, hydraulic repairs, weighing systems, spare parts, and more. If you can’t find what you’re looking for, get in touch with our team—we’re always happy to help.
General Questions
Where is TWS Australia located?
We’re based in St Marys, Western Sydney. Our workshop is fully equipped for repairs, installations, and system servicing, and we also operate a fleet of mobile service vehicles for on-site support.
What industries do you work with?
We support clients in transport, waste, logistics, construction, agriculture, manufacturing, and marine industries. Whether you manage a single vehicle or a large fleet, we tailor our services to suit your operation.
Do you offer mobile service and repairs?
Yes. We have four fully equipped field service vehicles ready to provide on-site diagnostics, repairs, and maintenance across Sydney and beyond. Our mobile teams are trained to handle a wide range of issues on the spot.
Crane Servicing & Repairs
Which crane brands do you service?
We’re an authorised service partner for both Palfinger and HIAB cranes. We provide installation, maintenance, repairs, inspections, and spare parts for all major models.
Do you carry genuine spare parts?
Yes. We stock and supply genuine Palfinger and HIAB crane parts through our TWS stores, ensuring quality, compatibility, and manufacturer compliance.
Can you service cranes on-site?
Hydraulic Services
What types of hydraulic systems do you work on?
Do you offer emergency hydraulic repairs?
Can you design custom hydraulic systems?
Weighing Systems
What types of weighing systems do you install?
We supply and install NMI-approved onboard weighing systems including:
- WT1000 REL for rear loaders
- WT3000 FEL for front loaders
- WT4000 underbody systems for heavy vehicles
These systems provide real-time weight data to improve compliance and efficiency.
Are your weighing systems certified for legal use?
Yes. All weighing systems we supply are certified by the Australian Government’s National Measurement Institute (NMI) and meet legal requirements for trade and transport.
Can you service or calibrate existing weighing systems?
Axle Load Indicators
What is an onboard axle load indicator?
An onboard axle load indicator is a system that shows live axle and gross vehicle weights in the cab. This helps drivers stay within legal load limits and comply with Chain of Responsibility (CoR) under the HVNL.
Which axle load indicators do you supply?
We supply Axtec Onboard Axle Load Indicators, a trusted solution used by fleets across transport, waste, and logistics sectors.
Do Axtec systems need driver input?
Spare Parts
Do you sell spare parts directly to customers?
Yes. We supply genuine Palfinger and HIAB spare parts to operators, fleet managers, and workshops. Whether you need a replacement seal, control unit, or hydraulic pump, we’ve got you covered.
Can you deliver parts across Australia?
Can you help identify the part I need?
Booking & Support
How do I book a service?
You can call us directly on (02) 9623 1800, email bookings@twsaust.com.au , or use our online booking form. We’ll schedule a time that suits you and confirm any details needed.